Karen’s Care Agency Ltd
Care in the home: your questions answered
Common questions about assessments, carers and care plans.
What happens in a care assessment?
A manager will visit you at home to assess what kind of care you need. This may cover medical needs, help around the home and trips out. With your permission we may review medical or hospital records and speak with family members. A copy of the assessments and care plan is left in the home.
What happens if I don't like the carer?
Clients are matched to a small team of carers. If things are not working, we encourage clients or families to get in touch so it can be discussed.
Will I always have the same carer?
Clients usually have a small team of carers depending on the level of care. Once a routine is established it should not be disrupted unless something unforeseen happens.
Are all your carers checked by the Criminal Records Bureau?
A Criminal Record check is compulsory for all staff joining the team.